customer - Tag - Blog

Automation has been on the cards for many industries in recent years, as the exciting advanced in machine learning and AI have given rise to some innovations like automated bots.

Many businesses believe that customer loyalty is the same as customer satisfaction, but there is a significant difference between the two. Just because a customer is satisfied with the service or product you have delivered does not mean that they are loyal to your brand.

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So, you have the digital transformation playbook down for your organisation. You have your value drivers and already have customer insights. Customer satisfaction guaranteed.

Happy customers are the ones that will come back to your business to buy again. They will tell their friends about you, and follow you on social media.