4 Strategies To Leverage Customer Support Data For Continuous Improvement

4 Strategies To Leverage Customer Support Data For Continuous Improvement

Customers are no longer buying products or services. They are engaging with the experience of a brand. Data analytics helps businesses understand and build on this idea and experience.

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Customer Lifecycle Marketing: How SaaS Brands can Optimize for Each Funnel Phase

Customer Lifecycle Marketing: How SaaS Brands can Optimize for Each Funnel Phase

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4 Areas of Your Business to Automate

4 Areas of Your Business to Automate

Automation has been on the cards for many industries in recent years, as the exciting advanced in machine learning and AI have given rise to some innovations like automated bots.

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How to Increase Customer Loyalty to Your Brand

How to Increase Customer Loyalty to Your Brand

Many businesses believe that customer loyalty is the same as customer satisfaction, but there is a significant difference between the two. Just because a customer is satisfied with the service or product you have delivered does not mean that they are loyal to your brand.

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Customer Service Through Portals: The Future is Here

Customer Service Through Portals: The Future is Here

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