Frequently Asked Questions

You have Questions. We have Answers. If you have a specific question not listed here please contact us.

Some of your Questions:

Q. What advantages and benefits can you guarantee?

The goal of our company is to build customized software applications that meet the highest standards of quality. We design and develop solutions on top of our existing platform which speeds up the whole development process. Our team of software architects, developers, designers and digital marketing experts will help you to transform your idea into the best virtual solution on the market for your niche.

Q. What are your payment models?

For our clients, we provide two payment models: Fixed Price and Hourly Rate model. When project scope is clear and unlikely to change, fixed price model can be a good approach. For large projects, we usually recommend hourly rate model. For some clients, we can also offer a hybrid of both hourly rate and fixed price mode. But don't worry, we'll send our fees in the project proposal before the start of project development.

Q. Do you provide a free quote?

Yes. We do provide a free quote after proper project analysis of your requirements. Please use the request quote page to tell us what you are looking for. Somebody from our consulting department will reply back as soon as possible.

Q. Will you sign a non-disclosure agreement?

Of course! Some of our clients want to safeguard their project idea before proceeding with a development company. This is no problem. If you'd like an NDA, we have prepared one just for you...

Q. What will be the process of Product Development?

We use Scrum, a form of Agile methodology to ensure successful on-time and on-budget delivery of your software.

Q. How do we keep ourselves informed about the progress?

You will be working directly with our consultants or team lead from our design or development department. But you will be able to request a meeting with the developer or designer that is working on your project.

We will send you regular project status reports. We are using a combination of pre-determined update schedules (normally e-mail) and ad-hoc meetings (usually tele-conferences or live chat).

Q. How do you guarantee for the project quality?

We have a testing team and Quality Assurance (QA) team work on the usability and quality of the products.

Q. Do we completely own the project source code?

After you complete the payment from our instructions you will receive a design of the project and the source code within 24 hrs. Once you've confirmed that everything is okay with our work and request a final delivery, we will send you .zip file(s) containing your order.

If you've ordered only theme design, graphic design, 3D animations we will send you .zip file(s) containing one of the following: PSD file(s), HTML files(s), fonts and advanced clip-art library.

If you have ordered CMS Theme design services you will get HTML files(s) and the theme will be installed directly on your server or on our server depending what services you did order from us. If you have ordered custom software development, we will send you you .zip file(s) containing the following: Design, and complete source code of your project.

Q. Will you make changes to the design if I don't like it?

Yes, you will be able to make changes to the design.

Q. What about support and maintenance?

Support and Maintenance is an essential part of every bespoke project. Depending upon the software application, we offer 24/7 support and maintenance for hardware and software.

Q. What if my question is not answered on this page?

You can send your questions and comments to the following E-Mail contact@ingeniumweb.com. We will be more than happy to help!