Will The Future Of Ecommerce Be More Personalized?

There are lot of speculations and predictions related to the future of ecommerce, as you can see in the infographic below.

People from Subscriptionly.net, where the infographic was originally published and the main author Laurice have been in the ecommerce world for quite some time, and she’s most certain that we should expect an ecommerce development boom in the next few years.

However, the ecommerce industry will evolve to become more personalized in the coming years.

According to Jack Ma, the industry is still in its early stages, and there is a lot of room for improvements. He revealed that consumers purchased goods worth $25 billion during the company’s shopping festival and more than 90% of the transactions were made on mobile devices.

This reveals how important it is for the ecommerce stores to make sure that they are mobile-friendly.

He also revealed that the industry is slowly moving from business-to-consumer towards a consumer-to-business model. Ma believes that the stores which cater to their customers thoroughly and provide personalized services will be the only ones to survive.

That said, there are a lot of trends expected to shape the industry in the coming years. For example, it’s not hard to guess that it will become imperative for the ecommerce store owners to provide multiple shopping channels. Further, customer service automation will emerge as another necessity.

To have a more detailed insight into how the ecommerce industry is expected to evolve in the years to come, have a look at the insightful infographic that follows!