How do you protect something that you can’t touch? With everything that is on the internet, security will always be one of the main concerns.
Unless you’re knowledgeable about the intricacies of internet security, it’s hard to gain a sense of security with anything online.
That same logic applies to VoIP numbers as well. Unlike a regular SIM card, you can't physically see the source of the number. You just know that you have it. But just to dispel any of the myths surrounding this tech, let us tell you: virtual numbers are completely safe to use.
To aid the efforts of established service providers like Freeje in spreading information about VoIP, we'll be answering the most common security questions related to a VoIP number and its uses in great detail.
So if you’re interested in learning more about this topic or having your security concerns addressed, keep reading, we’ll cover all of these in this article.
FAQ #1: Is a virtual phone number safe to register with websites?
Yes. If anything, it’s actually safer to use a virtual number in place of your private number. Are you concerned about how your number is going to be used by the website? Then, you’ll be glad that there are options that won’t compromise your security at all.
In this case, you’ll probably want to use a throwaway number instead. Telecom providers online are able to provide this product so that you can proceed with your registration. This doesn’t mean that using a VoIP number would eliminate the risks of potential data exploitation. You’re just taking all these risks further from you so hopefully, you won’t get affected by it at all.
FAQ #2: What issues can you be facing with opting for a virtual number?
What you have to remember is that in many ways, your VoIP number is just the same as your regular number. This means that you can expect to make and receive calls and texts no matter what you prefer.
But what you have to take into account is the provider that you're going with. When you buy electronics, you usually stay with trusted brands that have a history of providing good quality to their customers. The same goes for virtual technologies like VoIP virtual numbers.
If you go with just anyone that offers the service, you may encounter issues like:
- Inability to call or text people
- Not receiving texts and calls directed to the number
- Poor call connection quality
- Non-responsive customer service when encountering the issues listed above
That’s why you’d want to stick with reputable providers. It will greatly reduce the odds of you dealing with these issues.
FAQ #3: Are there ways that you can tell that your VoIP number has been compromised?
Yes. But by the time you see any of these signs, it probably is already too late. That’s why you should focus more on prevention rather than cure. (We’ll discuss this in the next FAQ). But if you notice any of these signs, either drop your VoIP number right away or get online security professionals to help you address the issue.
Regardless of what you use the VoIP number for, any of these should at least raise a red flag:
- Call logs in your call history that you don’t remember making
- An unexplained increase in your phone bills when your service usage has generally been the same
- Video cameras and microphones turn on and off on their own, without you triggering an action
- Receiving a lot of texts or calls that seem like spam
But sometimes, a hack can be undetectable until it’s too late. That’s why when you’re in doubt, just ask.
FAQ #4: What can I do to keep my VoIP number safe?
If you have a VoIP number for personal use, the best thing that you can do is choose your provider wisely. Look for one that offers high-level encryption so that you're sure that no one's listening to your calls.
But if you’re using it for your enterprise, you have to take security more seriously. Your main concern should be protecting the VoIP system. Because it’s being accessed by more people, there are more potential vulnerabilities. To minimize this vulnerability, you should have an SOP manual that everyone must follow such as:
- Changing their passwords manually
- Using strong passwords that use various types of characters
- Only logging in to the system using approved devices and WiFi connections
Most importantly, don’t be afraid to contact customer support for any of your concerns. Look into the possibility of getting online security solutions as well.
Keeping your virtual number safe is easy. Taking the normal precautions that you would with a social media account or your regular number is enough to ward off a lot of security problems that people encounter.